IRPL Global Customer Support Portal

IRPL Global
Customer Support Hub

Verify your claims instantly with automated OCR document reading, track support timelines, or access dealer-specific claim services.

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24/7 Dedicated Support

Ready to assist with claims & OCR

PRODUCT KNOWLEDGE BASE

Frequently Asked Questions

11 Articles

Troubleshooting guides, technical specs, and product FAQs.

Check 12V DC auxiliary power supply to the EM Lock relay. Verify if the Smart Card/RFID reader LED indicator flashes green upon badge scanning. Ensure signal wiring between Exit Buttons, RIM Locks, and controller terminals are tightly secured.

Use L & Z bracket sets for inward-opening wooden or metal doors to align magnetic lock surfaces. For frameless glass door leaves, select U-brackets designed for 10mm-15mm glass thickness without structural drilling.

4 Channel Power Supply units deliver up to 5A total (1.25A per channel max), while 8 Channel models provide up to 10A total continuous output. Each output channel includes auto-resetting PTC fuse protection to prevent camera loop failures.

Insert an active 4G Nano SIM card, access router admin dashboard via 192.168.1.1, set carrier APN under Mobile Network settings, and enable P2P Cloud service for instant mobile app remote viewing.

Models With Memory automatically capture 1080p visitor snapshots and record video clips onto an SD Card (up to 32GB) during chime presses. Models Without Memory provide real-time live video and two-way audio intercom only.

CCTV 3+1 Solid Copper cable delivers pristine analog HD video and 12V power up to 90 meters. High-grade CAT 6 Ethernet cable with HD Video Baluns supports video transmission up to 250 meters, or standard 100 meters under Gigabit IP camera PoE setups.

Yes! Toggling the DIP switch to Extend Mode on 4, 8, 16, or 24 Port PoE switches enables long-distance data and power transmission up to 250 meters at 10Mbps per port with port isolation for security.

Access the camera web portal or NVR menu. Under Image Settings, ensure IR Cut Filter is set to Auto for infrared night vision. Under Event Settings, turn on Smart Motion Detection (SMD) to filter false alarms caused by rain or leaves.

Bullet CCTV Cameras offer visible deterrence and long-range IR LEDs ideal for perimeter walls and open yards. Dome CCTV Cameras feature vandal-resistant IK10 housing and low-profile design ideal for indoor ceilings and office entrances.

Use Class 10 / U3 / V30 High-Endurance Surveillance Grade MicroSD cards (64GB to 256GB). Surveillance-grade SD cards are specifically built for continuous 24/7 video overwrite loops and resist video corruption during power drops.

Format the SD card to FAT32 or exFAT file system using the camera web settings or our downloadable SD Card Utility Tool before inserting. Ensure the camera or VDP is powered off prior to inserting or removing the MicroSD card.

Scroll inside box to view all 11 FAQ items

Contact & Support

Direct channels for emergency hardware assistance.

Email Us

info@irplglobal.com
support@irplglobal.com

Call Us

+91-8976946921

Head Office

Office No 124, Nirman Industrial Estate,
Fire Brigade, New Link Rd, behind Chincholi,
Malad, Ram Nagar, Malad West,
Mumbai, Maharashtra - 400064

DOWNLOADS

Downloads & Tools

SOFTWARE, MANUALS, AND FIRMWARE UPDATES

IP Search Tool

ZIP

v3.4.1 • 14.8 MB

Discover and configure IRPL IP cameras on your local network

Official Software

General CMS

ZIP

v4.2.0 • 49.2 MB

Central Management Software for DVR/NVR systems

Official Software

Player for WS

ZIP

v2.3.0 • 19.1 MB

Playback utility for WS recorded video files

Official Software

General VMS

ZIP

v5.5.0 • 84.0 MB

Video Management Software for multi-site monitoring

Official Software

P2P Software

ZIP

v2.0.1 • 25.3 MB

Peer-to-peer remote viewing client for desktop

Official Software

Mobile Application

ZIP

v6.2.0 • 36.5 MB

Android & iOS app package for remote camera access

Official Software

SD Card & Camera Tool

ZIP

v1.2.0 • 12.4 MB

SD card format & camera storage diagnostic utility

Official Software

IRPL Global
Customer Support Hub

Frequently Asked Questions

How do I troubleshoot EM Locks and Smart Card RFID readers if the door fails to unlock on card tap?

Which mounting brackets are required for frameless glass doors or inward-opening security doors?

What is the maximum amperage load per channel for 4 Channel and 8 Channel CCTV Power Supplies?

How do I configure APN settings and SIM failover on 4G Routers for CCTV remote streaming?

What is the difference between Video Door Phone models With Memory and Without Memory?

What maximum transmission distance is recommended for CCTV 3+1 Copper vs CAT 6 cables?

Does the 4 Port, 8 Port, 16 Port, or 24 Port PoE switch support extended transmission mode?

How do I configure night vision infrared (IR) and Smart Motion Detection (SMD) on CCTV Cameras?

What is the difference between IP Dome and Bullet CCTV Cameras for indoor/outdoor installations?

What SD Card speed class and storage capacity are recommended for 24/7 CCTV camera and VDP recording?

How do I format an SD Card if the camera or Video Door Phone shows "SD Card Error" or "Unrecognized Format"?

Contact & Support

Email Us

Call Us

Head Office

Downloads & Tools

IP Search Tool

General CMS

Player for WS

General VMS

P2P Software

Mobile Application

SD Card & Camera Tool

IRPL Global Customer Support Hub

Frequently Asked Questions

How do I troubleshoot EM Locks and Smart Card RFID readers if the door fails to unlock on card tap?

Which mounting brackets are required for frameless glass doors or inward-opening security doors?

What is the maximum amperage load per channel for 4 Channel and 8 Channel CCTV Power Supplies?

How do I configure APN settings and SIM failover on 4G Routers for CCTV remote streaming?

What is the difference between Video Door Phone models With Memory and Without Memory?

What maximum transmission distance is recommended for CCTV 3+1 Copper vs CAT 6 cables?

Does the 4 Port, 8 Port, 16 Port, or 24 Port PoE switch support extended transmission mode?

How do I configure night vision infrared (IR) and Smart Motion Detection (SMD) on CCTV Cameras?

What is the difference between IP Dome and Bullet CCTV Cameras for indoor/outdoor installations?

What SD Card speed class and storage capacity are recommended for 24/7 CCTV camera and VDP recording?

How do I format an SD Card if the camera or Video Door Phone shows "SD Card Error" or "Unrecognized Format"?

Contact & Support

Email Us

Call Us

Head Office

Downloads & Tools

IP Search Tool

General CMS

Player for WS

General VMS

P2P Software

Mobile Application

SD Card & Camera Tool

IRPL Global
Customer Support Hub